Privacy Policy
VayPlay is committed to protecting your privacy and handling your personal information responsibly.
Last Updated: July 1, 2026
Introduction
VayPlay ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile application, and related services. By using VayPlay, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of information:
Personal Information
- Name & email address
- Phone number (if provided)
- Hotel or resort information
- Account profile information
- Room verification details where applicable
Usage Information
- Court bookings & match participation
- App activity & preferences
- Device and browser information
- IP address
How We Use Information
- Provide and operate the VayPlay platform
- Facilitate court reservations and guest coordination
- Enable guest matchmaking and social participation features
- Improve user experience and provide support
- Send service notifications and measure performance
- Develop new features and services
Resort and Hotel Data
When you join a participating hotel or resort through VayPlay, authorised staff at that property may access information necessary to operate the services provided during your stay.
This may include your name, booking participation, sport preferences, court bookings, activity registrations, match participation, and other operational information relevant to your use of VayPlay at that property.
Hotels and resorts can only access information relating to guests associated with their own property. They remain independently responsible for their handling of personal information where they act as separate data controllers.
Cookies and Analytics
VayPlay currently uses only cookies that are strictly necessary for the operation, security and functionality of the platform.
If optional analytics, marketing or preference cookies are introduced in the future, users will be presented with an appropriate cookie consent mechanism before those cookies are stored where required by applicable law.
Data Security
We take technical and organisational measures to protect personal information from unauthorised access. While we strive for protection, no method of electronic storage can be guaranteed 100% secure.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your data. Requests may be submitted using the contact details below.
Data Retention
We retain information as long as necessary to provide services, meet legal obligations, and resolve disputes. Information is securely deleted when no longer required.
Contact Us
For privacy-related questions or requests, please contact:
Email: enquiries@vayplay.com
VayPlay Technology Ltd.
Contact Us
For privacy-related questions or requests, please contact our dedicated team. We aim to respond to all inquiries within 48 hours.
VayPlay Technology Ltd.
Registered in England and Wales.